Frequently Asked Questions (FAQs)

Home > Frequently Asked Questions (FAQs)

Over the years, many customers have expressed similar questions about problems they face. The following window FAQs represents some of the most commonly asked questions and our responses draw from many years of experience and involvement in this industry.

  1. Furniture and carpet fading
  2. Glare problems
  3. Overheating from sunlight
  4. Security films

1) “My wife and I bought this beautiful home about 6-8 months ago and we’re already beginning to see fading on the rugs and furniture. What can you do to help us?”

That’s a great question. Fading is a combined result of ultraviolet light, visible light and infrared rays penetrating the surfaces inside of your home. About half of fading can be attributed to the Ultraviolet light, while the other half is split equally between the visible light and infrared rays.

With any of our films, we are able to filter out 99% or more of the UV rays entering your home, but what about that other 50% of fading? While eliminating visible light would require the boarding up of your beautiful windows, Eastman Chemical has developed a maximum performing film that will allow more visible light to appear in your home, while rejecting significantly more proportions of solar energy to counteract the effects of the infrared rays.The idea being that we can offer customers more natural or neutral looking films than ever before and yet still have excellent protection.

2) “I own a business that faces the street in a great location but it catches the afternoon sun like you read about, and the glare from the sun and off the cars is killing us. We can’t even see the registers or computer screens very well. Is there something you can do about that?”

Absolutely! Our wide variety of films offer a number of options to choose from to reduce overall glare in your business. You can think of our films as sunglasses for your windows, different tints will produce different degrees of glare reduction allowing you to select the right film to produce the right look for your business.

3) “My husband and I recently purchased a home with a great view which we do not at all want to disrupt, but our great room faces due south and we are getting hammered with heat. Our air conditioner runs for hours and we can still barely keep it comfortable. Is there anything out there that can solve that problem.”

We absolutely have a solution for you! It used to be that you’d have to sacrifice either home efficiency or those beautiful views, but with modern technological advancements, we can offer efficient home films without obstructing the views you desire to keep. We partner with Eastman Chemical, the 2013 Energy Star Partner of the Year, who have created incredibly energy efficient, yet neutral looking films to protect your home. During our consultations, we provide samples with a wide array of light conditions for you to choose from, and together we can decide what would be best to fit your needs.

4) “I own a jewelry store. My contractor said there are some films out there that can help us with security issues so that if someone is trying to break in, the film will help prevent them from just doing a smash and grab in my store. Do you offer anything like that?”

As a business owner, it’s important for you to know that your business is protected. We offer a great variety of safety and security films that will reinforce your windows. We have films that will prevent the glass from falling apart all over the place and will essentially “dent” if an object were to strike the window. Our films will maintain the structural integrity of the glass, preventing a would-be thief from even entering the premises. These films have been tested and proven for many years to be a successful deterrent to criminal activity as well as simple mistakes or intense weather conditions. We offer both commercial and residential applications of our safety and security films to better meet the needs of our customers.

More questions? Let us share our years of experience with you and help you make the best decisions for your home or business. Through Eastman’s technical support desk Sundown can also offer you access to specific case analysis. Just give us a call. We’ll be glad to work with you.

Thank you very much.

Window tinting and treatments for NC, SC and TN